Policy and Procedures
Cake Ordering:
1. I do not work with fondant cakes or sheet cakes.
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2. Please inquire 1-2 weeks before the event. Anything sooner than one week is subject to a rush/squeeze in fee.
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3. I require a 50% non-refundable deposit one week before the event for custom orders. The rest is due before pickup time.
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4. I reserve the right to refuse service to whom I see fit.
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5. Spending hours talking to me about a cake does not give you a cake. NO DEPOSIT = NO CAKE
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Pickups:
1. Address for pickup provided when order is placed and paid for.
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2. Remaining balance for the cake is to be paid in full before receiving the cake.
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3. Once full payment is received please let me know when you are 5 minutes away so I can place the cake out on the pickup table in front of the house to ensure a safe contactless pickup.
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4. Once the cake is picked up it's the customer's responsibility to make sure it arrives at its destination safely. Please ask if you have any questions on handling the cake.
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5. Buttercream cakes are left in the fridge (minimum) 6-8 hours before pickup. This is to ensure a safe transportation. Please give the cake at least 2 hours (away from direct sunlight) to come up to room temperature so you can enjoy a soft moist delicious cake!